Is its really just Chinese people?
Why the Chinese Hate to Use Voice Mail - WSJ 12/31/05
Chinese people "hate" voice mail ... "who has time to check it?" he says.
Many Chinese who have worked for inefficient, state-owned companies may not comprehend the idea of being obligated to return phone calls or to respond to customers.
Nor do many Chinese expect to leave messages.
Others consider it a loss of "face," or dignity, to leave a message with someone of lower corporate rank. "It's basically a cultural gap," says Mr. Clark, a Westerner who speaks fluent Mandarin.
Chinese people "hate" voice mail ... "who has time to check it?" he says.
Many Chinese who have worked for inefficient, state-owned companies may not comprehend the idea of being obligated to return phone calls or to respond to customers.
Nor do many Chinese expect to leave messages.
Others consider it a loss of "face," or dignity, to leave a message with someone of lower corporate rank. "It's basically a cultural gap," says Mr. Clark, a Westerner who speaks fluent Mandarin.
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